Knowledge Management

Paul R Gamble, John Blackwell

226 pages, parution le 30/01/2002

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Résumé

"All organizations are awash with knowledge, but much of this knowledge cannot be accessed or used. Indeed, in many cases it is not even visible because other members of the organization, or the organization's customers, are not aware of its existence."

"Knowledge Management shows you how to identify, organize and turn this knowledge into action to further your organization's key strategic objectives. Based on research that took place in 28 leading companies in Europe and the United States, this practical guide is full of advice for senior managers on how to implement a knowledge management policy." This guide will help any organization to understand who holds the knowledge, in what form and how to make it available at the right time and to the right people.

Contents

Acknowledgements

1 What do we know? The state of the art
2 Drivers of the new economy
3 Practice orientation
4 Process orientation
5 Communities of practice and knowledge conversion
6 Transparent marketing
7 The knowledge management matrix
8 Learning and knowledge
9 Technology and knowledge management
10 Measurement and evaluation

Appendix

References

Index

L'auteur - Paul R Gamble

Paul R Gamble is Director of the Surrey European Management School at the University of Surrey, UK.

L'auteur - John Blackwell

John Blackwell is a senior manager with IBM who specializes in advising clients on the implementation of knowledge management systems and strategies.

Caractéristiques techniques

	PAPIER
Éditeur(s)	Kogan Page
Auteur(s)	Paul R Gamble, John Blackwell
Parution	30/01/2002
Nb. de pages	226
Format	15,3 x 23,3
Couverture	Broché
Poids	373g
Intérieur	Noir et Blanc
EAN13	9780749436490
ISBN13	978-0-7494-3649-0