Knowledge management - A blueprint for delivery

Tom Knight, Trevor Howes

262 pages, parution le 25/10/2002

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Indisponible

Résumé

We are now in the 'third wave' of Knowledge Management - the first was focused on the potential of new technology, while the second focused on the nature of knowledge and how people 'know' and learn. The focus in the third phase is two-fold: building individual and team productivity, and proper alignment of Knowledge Management efforts in helping deliver on strategic goals of the organization.Written by two leading knowledge management practitioners, this book looks beyond academic theory and software company hype to focus on the roles that knowledge and information play in creating high-performance organizations. 'Knowledge Management - a blueprint for delivery' explores and builds on current ideas about the dynamics of knowledge in organizations, answering such questions as 'What is knowledge management?' and 'What does it mean does it mean for today's companies and organizations?'Contents1 Introduction- Understanding KM

Making sense of knowledge...and how you manage it
Why is it so important?
Understanding types of knowledge
To mobilize or manage
So many influences
Introduction to the framework-where do we start?
Understanding the framework for action

2 New challenges, new vision

Stage 1: understanding pressures to change
Stage 2: define the organization's response

3 From strategy to action

Stage 2 (continued): define the organization's response
Business case template
Moving into action

4 Designing the new reality

Stage 3, part 1: leadership, people and process
Stage 3, part 2: technology and information

5 Making it all happen

Stage 4: implement the new reality
From pilot to programme
Programme design, additional considerations

6 Reaping the rewards

Stage 5: Never rest- realize the benefits
Managing risk
Becoming a learning organization

7 Epilogue: Lessons from the journey

The five-stage KM delivery network
Five golden rules
Looking to the future: mobilizing knowledge in a changing world

Appendix

L'auteur - Tom Knight

Principal Consultant, ICL's Knowledge Management Technologies Group.

L'auteur - Trevor Howes

Principal consultant with ICL's Knowledge Management Technologies Group.

Caractéristiques techniques

	PAPIER
Éditeur(s)	Heinemann
Auteur(s)	Tom Knight, Trevor Howes
Parution	25/10/2002
Nb. de pages	262
Format	19,7 x 25,2
Couverture	Relié
Poids	683g
Intérieur	Noir et Blanc
EAN13	9780750649025
ISBN13	978-0-7506-4902-5