Knowledge Management Strategy and Technology

Richard F. Bellaver, John M. Lusa

244 pages, parution le 18/02/2002

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Résumé

This unique resource gives you a thorough, up-to-date understanding of knowledge management (KM) and details the techniques you need to identify, manage, control the flow, store, and share access to information. Utilizing real-world case studies and in-depth discussions, the book helps you develop a strategy for implementing programs to take advantage of the power of knowledge, create systems to make knowledge readily available throughout your organization, and prepare directory systems that provide a source for locating and interacting with knowledge workers and automating the sharing of knowledge.

From leveraging intangible knowledge assets, enterprise data warehousing, and data quality... to the three-level model for managing knowledge, the network economy, and groupware tools, the authors cover critical KM topics and show you how knowledge management is a key strategic tool that helps you gain a competitive advantage. Moreover, you learn how to formulate an effective knowledge management policy that addresses technological, organizational and process elements.

Contents

Preface

Introduction

A Practical Framework: Understanding Knowledge Management
Document Imaging and Management: Taming the Paper Tiger
Groupware: Messaging and Cooperation
Developing Effective Knowledge with Both Qualitative and Quantitive Research
Systems Architecture: The Preparation for Knowledge Management
The Storage and Access of Distributed Knowledge
An Integrated Development Model for Knowledge Management
The Role of Directories in Knowledge Management
The Internet as a Mechanism to Enhance Content and Extend Access to Corporate Data Resources
The Power of Managing Knowledge in a Worldwide Enterprise
Knowledge Management for Competitive Advantage: Mining Diverse Sources for Marketing Intelligence
Building Knowledge Communities with Webs of Connections

Appendix A
Appendix B
Appendix C

Contributors
Index

L'auteur - Richard F. Bellaver

Richard F. Bellaver is an associate director at the Center for Information and Communication Science, Ball State University. He holds a B.S. in industrial economics from Purdue University and an M.B.A. from Michigan State University.

Caractéristiques techniques

	PAPIER
Éditeur(s)	Artech House
Auteur(s)	Richard F. Bellaver, John M. Lusa
Parution	18/02/2002
Nb. de pages	244
Format	15,5 x 23,4
Couverture	Broché
Poids	549g
Intérieur	Noir et Blanc
EAN13	9781580531054
ISBN13	978-1-58053-105-4