Make their day !

Employee recognition that works

Cindy Ventrice

210 pages, parution le 05/06/2003

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Résumé

Shows why much of the billions of dollars currently spent on recognition are wasted-and offers low-cost recognition strategies that really work
Goes beyond the superficial to discover how employees really want to be recognized
Full of practical examples from successful companies around the country including: FedEx Freight, Immunex, Wells Fargo, Griffin Health, Xilinx, The Container Store, Graniterock, Athleta, Design Octaves, and more

Make Their Day! describes what employers and employees each expect from recognition, why most recognition efforts miss the mark, and what readers can do to give morale and productivity a genuine, lasting boost.

Billions of dollars are spent on employee recognition programs each year, but because few organizations understand what makes an employee feel truly recognized much of that money is wasted. Make Their Day! describes what employers and employees each expect from recognition, why most recognition efforts miss the mark, and what readers can do to give morale and productivity a genuine, lasting boost. Drawing on dozens of real-life examples, Ventrice shows that effective recognition is more about integrating recognition into the daily routine of the workplace, and less about "special events." She outlines the key elements of effective recognition-praise, thanks, opportunity, and respect-and explains why good working relationships are at the core of all effective recognition. Make Their Day! shows how anyone within an organization can contribute to the process of developing recognition practices that are meaningful because they are practical. It will help everyone interested in improving recognition by spending less money to obtain better results.

Where Is the Recognition?
- The Problem with Recognition
- Recognition is Inherent in the Work
- Relationships Are the Cornerstone of Recognition

Recognition-Whose Job Is it Anyway?
- Leaders Provide Vision, Visibility, and Momentum
- Managers and supervisors create the greatest impact
- Human Resources-Best department in a supporting role
- Recognition is the responsibility of every employee
- Self-recognition-an innovative concept

Recognition that Works
- A lesson from a fortune cookie
- Measure for results
- One-Size-Doesn't-Fit-All
- Recognition is a work in progress

L'auteur - Cindy Ventrice

Cindy Ventrice is a management consultant and workshop leader based in Santa Cruz, California. A consultant since 1984, she has had the opportunity to work in a wide range of industries, including technology, nonprofit, government, health care, manufacturing, service, trade, education, and tourism.

Caractéristiques techniques

	PAPIER
Éditeur(s)	Berrett-Koehler
Auteur(s)	Cindy Ventrice
Parution	05/06/2003
Nb. de pages	210
Format	15 x 22,7
Couverture	Broché
Poids	290g
Intérieur	Noir et Blanc
EAN13	9781576751978
ISBN13	978-1-57675-197-8