Managing Quality

Barrie G. Dale

519 pages, parution le 12/05/2003 (4^eme édition)

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Résumé

This book is an extensive, up-to-date and excellent review of the topics related to Total Quality Management. It can be useful for students, researchers and practitioners. The awaited fourth edition will be well received.
Angel Rafael Martinez Lorente, Universidad Politecnica de Cartagena

This popular and comprehensive text gives the reader an appreciation of the concepts and principles of total quality management (TQM) and serves as an authoritative source of reference for the many associated tools, techniques and systems.

In the spirit of continuous improvement, the text has been extensively revised in order to reflect recent developments in the field.

New to the fourth edition are chapters on:

The Received Wisdom on TQM
Old-Economy Businesses and the Quality Function
Integrated Management Systems

The fourth edition also includes the latest information on ISO 9000 series of standards for service management, and the Excellence Model. In addition, material has been reordered and changes to terminology have been made in order to bring the book completely up to date.

L'auteur - Barrie G. Dale

BARRIE G. DALE is United Utilities Professor of Quality Management and Head of the Manchester School of Management, UMIST. He is co-editor of the International Journal of Quality and Reliability Management and an academician of the International Academy for Quality. His previous books include Quality Costing (3rd edition, 1999), Quality Improvement through Standards (2nd edition, 1991), The Road to Quality (1993), Working Partnership (1998), Managing Business Improvement and Quality (1998), Managing Quality and Human Resources (2nd edition, 1997) and Total Quality Management Blueprint (1999).

Sommaire

The Development, Introduction and Sustaining of Total Quality Management
- Total Quality Management
- The Role Of Management In Total Quality Management
- The Received Wisdom On Total Quality Management
- The Introduction Of Total Quality Management
- A Framework For The Introduction Of Total Quality Management
- Levels Of Total Quality Management Adoption
- Sustaining Total Quality Management
The Business Context of Total Quality Management:
- Policy Deployment
- Quality Costing
- Managing Human Resources For Quality Management
- Managing Service Quality
- Supplier Development
- Business To Business, Old Economy Businesses And The Quality Function
Quality Management Systems, Tools and Techniques
- Quality Management Systems
- Integrated Management Systems
- Tools And Techniques
- Quality Function Deployment
- Design Of Experiments
- Failure Mode And Effects Analysis
- Statistical Process Control
- Benchmarking
- Business Process Re-Engineering
- Teams And Teamwork
- Self-Assessment, Models And Quality Awards
Total Quality Management Through Continuous Improvement
- Managing Quality : Epilogue

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Blackwell
Auteur(s)	Barrie G. Dale
Parution	12/05/2003
Édition	4^eme édition
Nb. de pages	519
Format	17 x 24,5
Couverture	Broché
Poids	972g
Intérieur	Noir et Blanc
EAN13	9780631236146
ISBN13	978-0-631-23614-6