Measuring and managing knowledge

Arthur A. Bell, Tom Housel

162 pages, parution le 01/09/2001

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Résumé

Measuring and Managing Knowledge provides a framework for managing and maximizing the return on intellectual capital. Like any emerging field, knowledge management has so far been hobbled by a lack of clarity on key questions: What do we mean by "knowledge"? How can it be measured and managed? How can return on knowledge (ROK) be maximized? To answer these questions, the authors avoid the obtuse language of sociology and economics in favor of plain talk. They weave the central insights of the growing body of knowledge management literature and their own research into a clear, compelling story of what knowledge management is at present and will become in the years ahead.

Features

Inclusion of case studies with extended discussion and investigation of high interest business scenarios from the areas of health management, investment, telecommunications, computer technologies, food industry management, heavy industry, and a variety of service industries.
One of the only books to address Knowledge Measurement by developing a Knowledge-Value Added Methodology. This book provides the tools to measure and analyze a Return on Knowledge.

Contents

1. The Parameters of Knowledge Management
2. The Knowledge-based Economy
3. Paradigms for Knowledge Management
4. Knowledge Management Principles
5. Knowledge Management at Work in Organizations
6. Perspectives on Measuring Knowledge
7. Measuring Return on Knowledge
8. Electronic Tools for Managing Knowledge
9. Implementing Knowledge Management
10. The Future of Knowledge Management

Caractéristiques techniques

	PAPIER
Éditeur(s)	Mc Graw Hill
Auteur(s)	Arthur A. Bell, Tom Housel
Parution	01/09/2001
Nb. de pages	162
Format	18,5 x 23,5
Couverture	Broché
Poids	298g
Intérieur	Noir et Blanc
EAN13	9780071181198
ISBN13	978-0-07-118119-8