Quality: A Corporate Force

Managing for Excellence

C. Harold Aikens

428 pages, parution le 03/08/2005

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Résumé

Quality: A Corporate Force-Managing for Excellence provides a comprehensive approach to quality, giving particular emphasis to how the issues arising from quality impact management practices. Quality is presented as a core value that influences virtually every decision and behavior within an organization, including the nature and depth of relationships. This textbook covers topics of interest to all levels of the organization-from the formulation of strategy to the formation of Six Sigma project teams-and meets the needs of graduate and undergraduate students, as well as participants in short-course industrial training.

Features include:

A motivating mini-case covering a cross-section of industries at the introduction of each chapter
Coverage of process analysis, problem solving, and creative tools
Focus on real-world management issues and applications
Clearly-stated learning objectives and key outcomes for each chapter
Diagrams, tables, figures, and boxed materials highlighting important concepts
Key terms and ideas annotated in margins

Sommaire

Preface
Quality and the Business System
Quality and Management Practices
Quality and Process Management
The Third Generation: Six Sigma, Lean, and Quality-Inspired Management
Appendix A: Quality Lexicon: The Language of QIM
Appendix B: Normal Tables (DPMO)
Name Index
Subject Index

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Pearson
Auteur(s)	C. Harold Aikens
Parution	03/08/2005
Nb. de pages	428
Format	19,5 x 24,5
Couverture	Relié
Poids	886g
Intérieur	Noir et Blanc
EAN13	9780131197572
ISBN13	978-0-13-119757-2