Unlocking Knowledge Assets

Susan Conway, Char Sligar

232 pages, parution le 19/03/2002

Ajouter à une liste

Indisponible

Résumé

In an information-based economy, organizations need to create an environment and a culture that support the reuse of knowledge across the company. This book illustrates what knowledge management is and how it can benefit an organization, as well as how to reduce knowledge isolation and stop the constant seeping of valuable knowledge from an organization. After presenting an overview of the subject, the book drills down into the processes, best practices, and technologies for unlocking an organization's knowledge assets.

Discover what knowledge management is and what value it provides, and get a roadmap for putting knowledge management practices and solutions to work.

Shows why knowledge management concerns decision makers, discusses which activities produce knowledge capital, and provides a business justification for adopting knowledge management practices
Introduces the Microsoft® approach to knowledge management, talking about communities of practice, how workers share knowledge through portals, and how employees can use the system to better manage knowledge assets
Discusses knowledge taxonomies and repositories, including how to build and maintain a repository and share knowledge assets from it
Details technical and deployment aspects of knowledge management solutions: software investments, software interaction, integration with existing software, costs, deployment time, resource expectations, and where IT staff can go for further information

Contents

Foreword
Acknowledgments
Introduction

Part 1 : Knowledge Management as an Organizational Strategy
Part 2 : The Process of Knowledge Management
Part 3 : The Technology of Knowledge Management

Conclusion
Glossary
Index

L'auteur - Susan Conway

SUSAN D. CONWAY is one of Microsoft's passionate advocates of productivity improvement, having just completed a special assignment on behalf of Microsoft Consulting Services and the U.S. Air Force Office of the CIO to build a framework for measuring the impact of technology on information-centric work. This framework is based on initial research Dr. Conway guided during her three-year tenure as executive director of the Information Work Productivity Council (IWPC). In this capacity, she led a consortium of industry and academic experts to research new productivity models aimed at helping businesses improve information work. Her industry-leading work was quoted in CIO, Fast Company, and Optimize magazines, along with her last book on knowledge management, Unlocking Knowledge Assets.

Caractéristiques techniques

	PAPIER
Éditeur(s)	Microsoft Press
Auteur(s)	Susan Conway, Char Sligar
Parution	19/03/2002
Nb. de pages	232
Format	16,5 x 24
Couverture	Relié
Poids	585g
Intérieur	Noir et Blanc
EAN13	9780735614635
ISBN13	978-0-7356-1463-5