Building the knowledge management network

Cliff Figallo, Nancy Rhine

368 pages, parution le 18/10/2002

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Résumé

Many organizations are now recognizing that the untapped knowledge of their members can be used to benefit every aspect of their business, from making smarter and faster decisions to improving products and efficiency. This book offers a clear-cut road map for building a successful knowledge management system to capture and fully exploit the knowledge exchanged in conversations. Written by two of the foremost experts in online communities, this book covers a set of best practices, tools, and techniques for using conversation and online interaction to provide affordable and effective knowledge-based benefits and solutions. With a unique and invaluable perspective, the authors offer guidance for collecting, capturing, and cataloging knowledge so that it can be used to improve efficiency and reduce costs in areas ranging from internal procedures through customer relations and product development.This book provides step-by-step solutions for developing an effective knowledge network, including how to:

Formulate strategies and create action plans
Select the right tools for peer-to-peer networks, interactive communities, and events
Work with legacy systems
Train staff and stimulate participation
Improve productivity and measurement criteria

The companion Web site contains templates, checklists, a discussion board, and links to software. ContentsPart 1: Cave Walls to CRTs: The Landscape of Knowledge Networking

Knowledge, History, and the Industrial Organization
Using the Net to Share What People Know
Strategy and Planning for the Knowledge Network

Part 2: Matching Culture with Technology

The Role of IT in the Effective Knowledge Network
Fostering a Knowledge-Sharing Culture
Taking Culture Online
Choosing and Using Technology

Part 3: Practical Applications of Knowledge Networking

Initiating and Supporting Internal Conversation
Conversing with External Stakeholders
The Path Ahead

Caractéristiques techniques

	PAPIER
Éditeur(s)	Wiley
Auteur(s)	Cliff Figallo, Nancy Rhine
Parution	18/10/2002
Nb. de pages	368
Format	19 x 23,3
Couverture	Broché
Poids	583g
Intérieur	Noir et Blanc
EAN13	9780471215493
ISBN13	978-0-471-21549-3