Experience Management

Foundations, Development Methodology, and Internet-Based Applications

Ralph Bergmann

414 pages, parution le 20/11/2002

Ajouter à une liste

Indisponible

Résumé

This book deals with experience management in the context of real-world applicability and realistic applications. A particular focus is given by the requirements that arise in complex problem solving and by the fact that modern experience management must be implemented as Internet-based applications. Concrete application areas that are discussed in this book are electronic commerce, diagnosis of complex technical equipment, and electronic design reuse.

This book explores how experience management can be supported by information technology, especially by techniques that stem from knowledge-based systems, case-based reasoning, machine learning, and process modeling. It surveys different methods in a unified terminology and investigates them with respect to application requirements. Further, the process of application development and maintenance is highlighted, pointing out successful practically proven ways for obtaining and operating experience management applications.

Contents

Introduction
Experience Management

Part I. Knowledge Representation for Experience Management

Representing Experience
Assessing Experience Utility
Representing Knowledge for Adaptation

Part II. Methods for Experience Management

User Communication
Experience Retrieval
Experience Adaptation
Developing and Maintaining Experience Management
Applications

Part III. Experience Management Application Areas

Experience Management for Electronic Commerce
Experience Management for Self-Service and
Help-Desk Support
Experience Management for Electronic Design Reuse

L'auteur - Ralph Bergmann

University of Hildesheim, Germany

Caractéristiques techniques

	PAPIER
Éditeur(s)	Springer
Auteur(s)	Ralph Bergmann
Parution	20/11/2002
Nb. de pages	414
Format	13,3 x 23,4
Couverture	Broché
Poids	591g
Intérieur	Noir et Blanc
EAN13	9783540441915