Business Process Change Management

ARIS in Practice

August-Wilhelm Scheer, Ferri Abolhassan, Wolfram Jost, Mathias Kirchmer

304 pages, parution le 14/03/2003

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Résumé

Today's business environment is constantly changing: New customer requirements or products, an evolving competition, new IT solutions like EAI or web services, outsourcing opportunities or changing legal requirements are just a few reasons for this change. Therefore enterprises have to ensure an efficient and effective change management in order to stay competitive and survive on the long term. This is a precondition to achieve and maintain business process excellence.

The book defines business process change management as information, communication, and training that enable people to make change and improvements happen. It shows using case studies from organizations like American Meter, the US Navy, or Amway how this change management is applied in practice using a framework like the ARIS House of Business Process Excellence or software tools like the ARIS Toolset.

Contents

Change Management - Key for Business Process Excellence
The Change Management Process Implemented at IDS Scheer
Change Management with ARIS
Managing Change through Project Management and Process Management
Information & Communication to Prepare for an ERP Implementation
Using ARIS to Design the Future Logistics Enterprise
Process-Centric Approach for ERP Evaluation Using ARIS Methodology in a Midsize Group of Companies
Change Management - Health Care Reform in Bulgaria Slovenian Railways Process Reengineering Project
Evaluation of Business Processes - Basis for Successfully Changing the Organization of ERA© Ltd a Slovenian Retail Company
It Pays to be Prepared
Increasing Process Efficiency at Siemens AG Austria
Learning Management Processes and Application Architecture for Learning Environments and Virtual Corporate Universities
Case Studies Business Information Systems Online/Corporate University
Epilog: Jazz Improvisation and Management
Appendix: The Authors

L'auteur - August-Wilhelm Scheer

University of the Saarland, Saarbrucken, Germany

L'auteur - Ferri Abolhassan

IDS Scheer AG, Saarbrücken, Germany

L'auteur - Wolfram Jost

IDS Scheer AG, Saarbrücken, Germany

L'auteur - Mathias Kirchmer

IDS Scheer Inc., Berwyn, PA, USA (Eds.)

Caractéristiques techniques

	PAPIER
Éditeur(s)	Springer
Auteur(s)	August-Wilhelm Scheer, Ferri Abolhassan, Wolfram Jost, Mathias Kirchmer
Parution	14/03/2003
Nb. de pages	304
Format	16 x 24
Couverture	Relié
Poids	583g
Intérieur	Noir et Blanc
EAN13	9783540002437