Knowledge Management Tools and Techniques

Practioners and Experts Evaluate KM Solutions

Madanmohan Rao - Collection Business/Information Management

438 pages, parution le 04/11/2004

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Résumé

Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept. This practical book focuses on the vast offerings of KM solutions' technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice. The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented. The majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research). Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and technologies help a company on specific fronts such as fostering adequate employee access to knowledge bodies, user-friendly work-oriented content, communities of practice, a culture of knowledge, learning capacity, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Vendor history, product/service offerings, implementation details, client testimonials, ROI reports, and future trends are highlighted. Experts in the field then provide third-party analysis on trends in KM tools and technique areas, and recommendations for KM practitioners.

L'auteur - Madanmohan Rao

Dr. Madanmohan Rao is a Knowledge Management consultant in Bangalore, India, author of Leading With Knowledge, and editor of DestinationKM.com.

Sommaire

Overview Case Studies
Accenture
APQC
Asea Brown Boveri
Cable&Wireless
Computer Services Corporation
Daimler-Chrysler
EasyJet
Ericsson
Ernst&Young
Ford
Fuji Xerox
HP
Innovators Online Network, New Zealand
Institute for Johns Hopkins Nursing
KPMG
National Office of the Information Economy, Australia
Office of Small Business, Australia
Rolls-Royce
Unilever
World Bank Consultant/Guru perspectives
Ritendra Banerjee (overview)
Eric Woods (collaboration)
Arik Johnson (CI, KM and blogging)
Heidi Collins (knowledge portals)
Jon Mason (e-learning, KM)
Patti Anklam, Hutchison Associates (social network analysis)
Steve Barth (personal KM) Vendor experiences
AskMe
Entopia
iManage
Inxight
ServiceWare
Author biographies

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Elsevier
Auteur(s)	Madanmohan Rao
Collection	Business/Information Management
Parution	04/11/2004
Nb. de pages	438
Format	15 x 23
Couverture	Broché
Poids	729g
Intérieur	Noir et Blanc
EAN13	9780750678186
ISBN13	978-0-7506-7818-6