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Knowledge Management Tools and Techniques

Librairie Eyrolles - Paris 5e

Knowledge Management Tools and Techniques

Knowledge Management Tools and Techniques

Practioners and Experts Evaluate KM Solutions

- Collection Business/Information Management

438 pages, parution le 04/11/2004


Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept. This practical book focuses on the vast offerings of KM solutions' technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice. The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented. The majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research). Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and technologies help a company on specific fronts such as fostering adequate employee access to knowledge bodies, user-friendly work-oriented content, communities of practice, a culture of knowledge, learning capacity, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Vendor history, product/service offerings, implementation details, client testimonials, ROI reports, and future trends are highlighted. Experts in the field then provide third-party analysis on trends in KM tools and technique areas, and recommendations for KM practitioners.

L'auteur Madanmohan Rao

Dr. Madanmohan Rao is a Knowledge Management consultant in Bangalore, India, author of Leading With Knowledge, and editor of


  • Overview Case Studies
  • Accenture
  • APQC
  • Asea Brown Boveri
  • Cable&Wireless
  • Computer Services Corporation
  • Daimler-Chrysler
  • EasyJet
  • Ericsson
  • Ernst&Young
  • Ford
  • Fuji Xerox
  • HP
  • Innovators Online Network, New Zealand
  • Institute for Johns Hopkins Nursing
  • KPMG
  • National Office of the Information Economy, Australia
  • Office of Small Business, Australia
  • Rolls-Royce
  • Unilever
  • World Bank Consultant/Guru perspectives
  • Ritendra Banerjee (overview)
  • Eric Woods (collaboration)
  • Arik Johnson (CI, KM and blogging)
  • Heidi Collins (knowledge portals)
  • Jon Mason (e-learning, KM)
  • Patti Anklam, Hutchison Associates (social network analysis)
  • Steve Barth (personal KM) Vendor experiences
  • AskMe
  • Entopia
  • iManage
  • Inxight
  • ServiceWare
  • Author biographies
Voir tout

Caractéristiques techniques du livre "Knowledge Management Tools and Techniques"

Éditeur(s) Elsevier
Auteur(s) Madanmohan Rao
Collection Business/Information Management
Parution 04/11/2004
Nb. de pages 438
Format 15 x 23
Couverture Broché
Poids 729g
Intérieur Noir et Blanc
EAN13 9780750678186
ISBN13 978-0-7506-7818-6


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