Tous nos rayons

Déjà client ? Identifiez-vous

Nouveau client ?

CRÉER VOTRE COMPTE
Votre panier contient 0 article
0,00 €
Model business letters, e-mails and other business documents

Librairie Eyrolles - Paris 5e
Indisponible

Model business letters, e-mails and other business documents

Model business letters, e-mails and other business documents

520 pages, parution le 24/10/2003 (6eme édition)

Résumé

The global best-selling companion to the fundamentals of business correspondence. Over 350,000 copies sold! In business, communication counts. Clear and well-structured letters, documents and e-mails can deliver better results, with speed and accuracy. The words that you use, and the way that you present them, also send important signals about you and your business to your customers, colleagues and business partners. So make sure you're sending the right ones.

Model Business Letters is a practical and comprehensive guide to help you get more value from your business communication.

In this book you will find over 500 sample documents for a wide range of business situations, easy to use examples and practical advice on content, language and style. Model Business letters will help you to put the key rules of good business writing into action, and a framework for creating clear and effective business communication, including:

  • How to present business documents correctly and clearly
  • how to structure your communication for maximum results
  • how to make your email work for you
  • model examples for a range of business communication needs
  • 100 top-tips for better business writing

If you want your business to be a model of successful communication, Model Business Letters will be a valuable companion.

Related titles

  • The Pyramid Principle
  • That Presentation Sensation
  • Read This
  • PowerWriting
  • How to Move Minds & Influence People

L'auteur Shirley Taylor

Shirley Taylor est Assistante de direction. Depuis 10 ans, elle exerce ses fonctions dans de grands organismes internationaux. Elle a récemment mis son expérience au profit des entreprises en devenant Consultante en communication. Elle est également l'auteur de nombreux livres et méthodes audiovisuelles d'enseignement.

Sommaire

  • Written communication - an overview
    • Presentation of business documents
    • Structuring your communications
    • Language and tone
    • E-mail
  • Routine business documents
    • Enquiries and replies
    • Quotations, estimates and tenders
    • Orders and their fulfilment
    • Invoicing and settlement of accounts
    • Letters requesting payment
    • Credit and status enquiries
    • A typical business transaction
  • Creative and persuasive documents
    • Complaints and adjustments
    • Goodwill messages
    • Reports and proposals
    • Notices, advertisements and information sheets
    • Circulars
    • Sales letters and voluntary offers
    • Publicity material
    • Marketing matters
    • Business Plans
    • Meetings documentation
    • Personnel
    • Travel and hotels
    • Secretarial and administrative correspondence
  • Classified business letters
    • Agencies
    • International trade
    • Banking (home business)
    • Banking (international business)
    • Transport
    • Insurance
  • Appendix
  • Index
Voir tout
Replier

Caractéristiques techniques du livre "Model business letters, e-mails and other business documents"

  PAPIER
Éditeur(s) Prentice Hall
Auteur(s) Shirley Taylor
Parution 24/10/2003
Édition  6eme édition
Nb. de pages 520
Format 17 x 24,5
Couverture Broché
Poids 910g
Intérieur 2 couleurs
EAN13 9780273675242
ISBN13 978-0-273-67524-2

Avantages Eyrolles.com

Livraison à partir de 0,01 en France métropolitaine (1)

Paiement en ligne SÉCURISÉ

Livraison dans le monde

Retour sous 15 jours

+ de 700 000 livres disponibles

satisfait ou remboursé
Satisfait ou remboursé
Paiement sécurisé
modes de paiement
Paiement à l'expédition
partout dans le monde
Livraison partout dans le monde
Service clients 0 321 79 56 75 sav@commande.eyrolles.com
librairie française
Librairie française depuis 1925