Hotel Management and Operations

Denney G. Rutherford, Michael J. O'Fallon

490 pages, parution le 05/04/2006 (4^eme édition)

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Résumé

Hotel Management and Operations, Fourth Edition helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today's burgeoning and dynamic hotel industry. This comprehensive volume encourages critical thinking by providing different points of view through contributions from sixty leading industry professionals and academics. Within a coherent theoretical structure, this updated Fourth Edition enables readers to formulate their own ideas and solutions.

Each of the book's nine sections examines a specific hotel department or activity and presents a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may involve other hotel resources and departments.

Providing a solid introduction to every aspect of hotel management, this Fourth Edition:

Presents new readings on security and human resources
Covers all hotel departments, from front office to finance, marketing to housekeeping
Links advanced theory with real-world problems and solutions
Features "As I See It" and "Day in the Life" commentary from young managers

Complete with extensive references and suggestions for further reading, Hotel Management and Operations, Fourth Edition is an ideal book for university hospitality programs and management training programs within the hotel industry.

L'auteur - Denney G. Rutherford

Denney Rutherford is the Ivar B. Haglund Distinguished Professor of Hotel and Restaurant Administration in Washington State University's College of Business and Economics. He is heavily involved in the Educational Insitute of the American Hotel and Motel Association, as well as Council on Hotel and Restaurant Institutional Education.

L'auteur - Michael J. O'Fallon

Michael J. O'Fallon, PhD, teaches in the Hospitality and Tourism Management Department in the College of Business at James Madison University.

Sommaire

Overview
Organization
General managers: a view at the top
Operations: rooms
Operations: housekeeping, engineering, and security
Food and beverage division
Marketing and associated activities
Financial control and information management
Human resources policy management

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Wiley
Auteur(s)	Denney G. Rutherford, Michael J. O'Fallon
Parution	05/04/2006
Édition	4^eme édition
Nb. de pages	490
Format	19 x 23,5
Couverture	Broché
Poids	860g
Intérieur	Noir et Blanc
EAN13	9780471470656