ISO 9000 Quality Systems Handbook

David Hoyle - Collection Quality Management

686 pages, parution le 20/12/2005 (5^eme édition)

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Résumé

Since publication of the 4th edition in 2000, David Hoyle has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the ISO 9000 standard. This hard-won experience is presented here in this leading guide to understanding and satisfying the requirements of ISO 9001:2000, and to applying the principles that underpin this internationally recognized family of standards for managing and communicating quality of service, products and processes.

The best-selling ISO quality management handbook from one of the world's leading experts on the ISO 9000 family of standards
Fully updated with the latest experiences of successfully working with the standard from industry and the service sector, plus quality auditors
Analyses each section, clause and requirement in detail, with practical implementation guidance

Whether establishing a quality management system for the first time, or upgrading an existing system, this handbook is ideal for students, practitioners, managers, instructors and auditors. It is supported by a wide range of solutions and illustrations, compliance and improvement questionnaires, tips for implementers, process flow charts and a glossary of terms that will be invaluable in any sector, industry, business or organization.

L'auteur - David Hoyle

David Hoyle has over 30 years experience in quality management and is Director of Transition Support Ltd, UK. His refreshing approach to ISO 9000 enables organizations to develop a management system that truly achieves their goals.

Sommaire

Preface to the 5th Edition
Basic Concepts
Perceptions of ISO 9000 and its Derivatives
Role, Origins and Application of ISO 9000
Quality Management System
Management Responsibility
Resource Management
Product Realization
Measurement, Analysis and Improvement
Appendix A: Glossary
Appendix B: Related Web Sites
Bibliography
Index

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Butterworth-Heinemann
Auteur(s)	David Hoyle
Collection	Quality Management
Parution	20/12/2005
Édition	5^eme édition
Nb. de pages	686
Format	15,5 x 23,5
Couverture	Broché
Poids	1051g
Intérieur	Noir et Blanc
EAN13	9780750667852