The objective is Quality

Introduction to Quality, Performance and Sustainability Management Systems

Michel Jaccard

448 pages, parution le 26/04/2013

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QUANTITÉ

Résumé

Quality is a form of management that is composed of the double approach of driving an organization towards excellence, while conforming to established standards and laws. The objective of quality confers advantages to companies: it makes them more resilient to change that can be unexpected or even chaotic; it makes them more competitive by identifying those steps in processes that do not offer added value.

No longer the concern of a small community of experts, even scientists and engineers working in the private sector will find that they will have to confront questions related to quality management in their day-to-day professional lives. This volume offers such people an unique entry into the universe of quality management, providing not only a cartography of quality standards and their modes of application - with particular attention to the ISO standards - but also a broader cultural context, with chapters on the history, prizes, deontology and moral implications of systems of quality management. This book thus opens the door to all those eager to take the first steps to learning how the principles of quality are organized today, and how they can be applied to his or her own activity.

L'auteur - Michel Jaccard

Michel Jaccard est né en 1950 à Lausanne. Physicien diplômé de l'Ecole polytechnique fédérale de Lausanne (EPFL) en 1973, il présente sa thèse en biophysique à l'Université de Lausanne (UNIL) en 1978. De 1979 à 1985, il est R&D Senior Project Leader chez Nestlé, puis membre de l'équipe de Direction d'une entreprise alimentaire figurant dans le top 5 suisse (Q/R&D). Dès 1995, il occupe successivement les postes de Directeur des affaires académiques EPFL, chef de communication du Conseil des EPF (Zurich) et responsable Qualité de l'EPFL. Il est nommé Directeur des affaires internationales et de l'accréditation EPFL en 2009. Michel Jaccard est aussi Senior Lecturer au Collège du Management de l'EPFL.

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Découvrir tous les livres de Michel Jaccard

Sommaire

The Environment of Quality
The Approach to Quality: Concepts and Definitions
History of Quality
The ISO 9000 Family of Quality Management Systems
Quality Management in Laboratories
Safety of the Food Supply Chain and ISO 22000
The Off-shoots of ISO
Total Quality, Personalities who Stand Out
Total Quality Management: Awards
The Toyota Way and the Toyota Production System (TPS)
Total Quality and the Six Sigma Approach
Moral and Ethical Issues
Deontology of Professions and Functions
Environmental Management and the ISO 14000 family
Social Responsibility of Organizations and ISO 26000

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Caractéristiques techniques

	PAPIER
Éditeur(s)	CRC Press (Taylor and Francis Group), EPFL
Auteur(s)	Michel Jaccard
Parution	26/04/2013
Nb. de pages	448
Format	16 x 24
Couverture	Relié
Poids	922g
Intérieur	Noir et Blanc
EAN13	9782940222650
ISBN13	978-2-940222-65-0