Tourism Crises

Causes, Consequences and Management

Joan C. Henderson - Collection The Management of Hospitality and Tourism Enterprises

200 pages, parution le 30/11/2006

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Résumé

In a world of increasing uncertainty it is vital that managers within the tourism industry are equipped with superior decision making skills and expertise necessary to deal with crisis conditions.

Tourism Crises provides an effective synthesis of crisis management and tourism research with a solid theoretical foundation. It examines the principles and practices of crisis management within the context of tourism as a multi-sector industry. Using up to date international case studies, it tackles the following areas:

Political disturbance: the relationship between politics and tourism and political inspired tourism crises.
Social unrest: host-guest relations and tourists as targets of unrest
Economic instability: crises arising from fluctuating exchange rates and lack of investor confidence
Environmental conditions: natural disasters and health crises
Technological crises; transport accidents and crises arising from technical failure
Corporate crises. Human resource issues and questions of finance

With a user-friendly learning structure, each chapter will assess the presence of and tendency towards particular types of crisis, supported by a series of examples and cases, which describe organisational situations, challenges and responses. Approaches to managing crises will be assessed and appropriate tools and techniques of crisis management are explored, enabling readers to gain an insight into this critical aspect of tourism decision making and equipping them with the skills and expertise necessary to deal with crisis conditions.

L'auteur - Joan C. Henderson

Joan C Henderson - Associate Professor, Nanyang Business School, Nanyang Technological University, Singapore

Sommaire

Introduction
Economic Tourism Crises
Political Tourism Crises
Terrorism and Tourism
Socio-Cultural Conflicts and Tourism
Environmental Tourism Crises
Tourism and Health Crises
Technological Failure and Tourism
Commercial Crises
Crisis, Tourism and Tourism Crisis Management

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Butterworth-Heinemann
Auteur(s)	Joan C. Henderson
Collection	The Management of Hospitality and Tourism Enterprises
Parution	30/11/2006
Nb. de pages	200
Format	18 x 25,5
Couverture	Broché
Poids	460g
Intérieur	Noir et Blanc
EAN13	9780750678346
ISBN13	978-0-7506-7834-6