Why Some Companies Emerge Stronger and Better from a Crisis

7 essential Lessons for Surviving Disaster

Ian I. Mitroff - Collection General Business

238 pages, parution le 10/05/2005

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Résumé

Disaster is a certainty -but "disaster planning" is not enough.

Like many companies over the last few years, yours has probably done a great deal to reassess its physical, strategic, and financial vulnerabilities. But there is a huge difference between business continuity planning and true crisis management. Do your company and employees have the necessary "IQ" not only to withstand a crisis but also to come through it with strength and confidence?

Ian Mitroff, recognized around the world as an authority in crisis management, has created a plan that goes well beyond "disaster preparedness" to help your company get accustomed to working in the face of some unsettling facts:

In an age of terror, cyberattacks, large-scale corporate fraud and more, crisis is no longer a question of if, but of when.
Your company, no matter its size, industry, or location, is not immune from this reality.
Your contingency planning will only be as effective as the human beings charged with putting it into action.

Mitroff outlines seven distinct competencies your organization needs to handle crises effectively:

Right Heart (emotional IQ): By accepting crisis as an inevitability, you can process much of the shock and grief beforehand, and avoid making the effects of the crisis even worse through an unconstructive response.
Right Thinking (creative IQ): "Crises don't give a damn for the ways in which we have organized the world," so out-of-the-box thinking is essential.
Right Social and Political IQ: Understand that your business is subject not only to the particular pitfalls of its industry, but also to the universal and complex challenges that threaten all companies.
Right Integration (integrative IQ): Realize that crises are perceived differently by different stakeholders, and are never simple "exercises" that can be "solved." Identify and reconcile these perceptions now so that the path is clear when the crisis strikes.
Right Technical IQ: "Think like a controlled paranoid" to uncover ways in which malicious forces could cause a crisis in your company. Question every assumption about what is "normal," "impossible," or "absurd."
Right Aesthetic IQ: Reconsider the classic design of the corporation, which is meant to address problems as they arise, and move toward one in which crisis management is an overarching discipline on a par with, for example, finance.
Spiritual IQ: Reject the notion that people's physical, mental, and spiritual beings are completely separate; recognize that crises cause us to question the very meaning of our lives and what we do, and establish ahead of time why our work is, and must remain, important to us on many different levels.

Although crisis management has taken on new urgency in recent turbulent times, the need for careful planning did not originate on September 11, 2001. Mitroff's examples, drawn from interviews conducted both after the 2001 attacks and during his 25-year career as an expert in crisis management, demonstrate the need for action-and offer a blueprint for taking it.

L'auteur - Ian I. Mitroff

Ian I. Mitroff, Ph.D. (Manhattan Beach, CA) is the Harold Quinton Distinguished Professor of Business Policy, Marshall School of Business at the University of Southern California, president of Comprehensive Crisis Management, and author of many books.

Sommaire

The Crisis Society: The Rise of the Abnormal
Challenge 1 - Right Heart (Emotional IQ): Deny Denial, Grieve Before a Crisis Occurs
Challenge 2 - Right Thinking (Creative IQ): Be a Responsible Troublemaker
Challenge 3 - Right Social and Political Skills (Social and Political IQ): Be Patiently Impatient
Challenge 4 - Right Integration (Integrative IQ): Embrace Fuzziness
Challenge 5 - Right Technical Skills (Technical IQ): Think Like a Sociopath, Act Like a Saint
Challenge 6 - Right Transfer (Aesthetic IQ): Down with the Old; Design and Implement New Organizations
Challenge 7 - Right Soul (Spiritual IQ): Spirituality Is The Ultimate Competitive Advantage
When a Whole Society Is in Crisis, All of the Challenges Apply
A Tale of Two Companies
Appendix A: Major Crises at a Glance
Appendix B: A Brief Primer on Crisis Management
Appendix C: A Theory of Complex Problem-Formation and Problem-Solving Inquiry Systems

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Amacom
Auteur(s)	Ian I. Mitroff
Collection	General Business
Parution	10/05/2005
Nb. de pages	238
Format	16 x 24
Couverture	Relié
Poids	502g
Intérieur	Noir et Blanc
EAN13	9780814408506
ISBN13	978-0-8144-0850-6