Process Management for the Extended Enterprise

Organizational and ICT Networks

Stefano Tonchia, Andrea Tramontano

274 pages, parution le 27/08/2004

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Résumé

Process Management, with its key concepts of internal customer and process ownership, is becoming one of the most important competitive weapons for firms and can determine a strategic change in the way business is carried out (Business Process Reengineering - B.P.R.). In this context, the flow of information increases, passes through the internal departments, to then extend beyond the traditional boundaries of the enterprise and form operational and knowledge networks with other business units, selected suppliers and clients, etc. These (internal and external) networks harness the great power offered by Web technologies (Internet, Intranet, Extranet) and create the Extended Enterprise.

This book explores innovative themes that will trace the business paths for many firms in the near future. It is based on research and experience in several major companies, in particular the Snaidero Group (Europe's leading company in the kitchen sector), with contributions by leading Information & Communication Technologies (ICT) companies.

Written for:
Practitioners, managers, scholars

Sommaire

Principles and Methods
- Fundamentals of Process Management and Business Process Reengineering
- Methodology for Process Management Design & Implementation
- Knowledge Management in Enterprise Networks
The BPR Project and the Processe
- he Business Process Reengineering Project: A Successful Case Study
- The Business Development and Sales-Service Processes
- The Supply Chain Processes
- The Directive and Support Processes
From Processes to the Extended Enterprise
- The Knowledge Extended Enterprise: An Innovative Business Model Suggested by Snaidero
- The Web-Based Collaboration Platform: Implementation Phases, Tools and Architecture
- The Management Intelligence Methodology: From Process and Capabilities Redesign to the Development of Knowledge Management
- The Extended Supply Chain: Enabler of Business Drives
- Infrastructures and Web-Based Business Applications for an Integrated Supply Chain

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Springer
Auteur(s)	Stefano Tonchia, Andrea Tramontano
Parution	27/08/2004
Nb. de pages	274
Format	16 x 24
Couverture	Broché
Poids	550g
Intérieur	Noir et Blanc
EAN13	9783540211907