The Power of Feedback

35 Principles for Turning Feedback from Others into Personal and Professional Change

Joseph R. Folkman

220 pages, parution le 05/06/2006

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Résumé

Many businesses rely on customer feedback to learn what they're doing right and what they're doing wrong. But many companies don't know how to use that feedback to create positive change within the organization. The Power of Feedback presents simple, straightforward principles and steps that make it easy to move the company forward using feedback. It provides a solid foundation for how to accept, interpret, prioritize, and plan for feedback, as well as how to change after feedback comes in. Author Joseph Folkman's approach to feedback has been refined through repeated use and his experience working with thousands of people and their performance feedback. For any company and any businessperson who wants to get better, The Power of Feedback is the first step.

L'auteur - Joseph R. Folkman

Joe Folkman, Ph.D., is managing director of Novations Group, Inc., and the author of Turning Feedback Into Change, Making Feedback Work, and Employee Surveys That Make a Difference.

Sommaire

Reacting to Feedback
Why Did I Get That Feedback?
Improving Your Ability to Accept Feedback
Why Change?
Deciding What to Change
Fixing Weaknesses or Building Strengths?
Making Change Happen
Making Change Stick
Working Harder or Working Smarter?
Afterword

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Caractéristiques techniques

	PAPIER
Éditeur(s)	Wiley
Auteur(s)	Joseph R. Folkman
Parution	05/06/2006
Nb. de pages	220
Format	15 x 23
Couverture	Relié
Poids	350g
Intérieur	Noir et Blanc
EAN13	9780471998204
ISBN13	978-0-471-99820-4