How to Measure Human Resource Management

Jac Fitz-Enz, Barbara Davison

352 pages, parution le 14/02/2002 (3^eme édition)

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Résumé

How to Measure Human Resources Management is designed to help HR managers confidently measure all major personnel functions and make tough decisions. From hiring and staffing, to compensation and benefits, to training and development, to employee relations and retention programs and more, you'll see how to better measure and manage overall HR productivity and service confirming your role in giving your company a competitive edge. This completely updated Third Edition of a classic HR text provides a wealth of new information, including:

Measuring intellectual capital and Web-based HR systems
Connecting compensation to revenues and expenses
Keeping management satisfied with the hiring process
Assessing the value of outsourcing and call centers
Measuring the effect of leadership and management development
Understanding the costs of and reasons for absenteeism and turnover

Use How to Measure Human Resources Management to show top management in quantitative terms how the HR function contributes to your company's bottom line.

Contents

Preface to the Third Edition
Prologue: The Long Road to Today 1

Pt. I Why Measure Human Resources 5

1 The New Human Resources 7
2 Trends in Human Resources 13
3 Designing a Measurement System That Works 21
4 If You've Never Measured HR Before... 35

Pt. II How to Measure Hiring and Staffing 43

5 Measuring Workforce Planning 45
6 Measuring Recruiting 57
7 Keeping Management (Your Customer) Satisfied with the Hiring Process 79

Pt. III How to Measure Compensation and Benefit Values 109

8 Compensation: Connecting It to Revenues and Expenses 113
9 Benefits: Measuring Plan Effectiveness 141

Pt. IV How to Measure Training and Development Values 157

10 e-Learning: Distance and Self-Paced Learning Measures 159
11 Knowledge Management: Linking with Organizational Learning 165
12 Leadership and Management Development: Measuring the Effect 175
13 Career Management: Tracking the Value 201
14 Organization Development: Measuring the Business Outcome 211

Pt. V How to Measure Employee Relations and Retention Programs 231

15 Orientation and Counseling: Measuring Connections and Cost 233
16 Absenteeism and Turnover: Understanding Cost and Reasons 255
17 Labor Relations 275

Pt. VI e-HR: Moving HR to the Web 283

18 Workforce Analytics: Supporting Business Decisions 289
19 Communication: Reporting Outcomes and Trends 307

Pt. VII How to Measure Alternative Methods' Value 315

20 Outsourcing and Call Centers: Assessing the Value 318
21 Employee Self-Service: Gauging Effectiveness 329

Epilogue: Where HR Goes from Here - Prospects, Problems, and Payoffs in the Twenty-First Century 335

Index

L'auteur - Jac Fitz-Enz

Jac Fitz-enz, Ph.D. (Saratoga, CA) is founder and chairman of the Saratoga Institute, known for its pioneering research and reports on performance measurement and improvement. His books include Human Value Management, The 8 Practices of Exceptional Companies, and The ROI of Human Capital.

Caractéristiques techniques

	PAPIER
Éditeur(s)	Mc Graw Hill
Auteur(s)	Jac Fitz-Enz, Barbara Davison
Parution	14/02/2002
Édition	3^eme édition
Nb. de pages	352
Format	15,5 x 23,5
Couverture	Broché
Poids	664g
Intérieur	Noir et Blanc
EAN13	9780071369985
ISBN13	978-0-07-136998-5